---
title: "Transaction Error Message: Cancelled by user"
description: Cardholder cancelled transaction at 3DS page. Cardholder to reattempt, if decline continues, cardholder must contact their bank to rectify
url: "https://www.trustprotects.me/faqs/transaction-error-message-cancelled-by-user/"
updated: "2023-08-08"
category: What to do when a Transaction is declined
---

# Transaction Error Message: Cancelled by user

Cardholder cancelled transaction at 3DS page.

Cardholder to reattempt, if decline continues, cardholder must contact their bank to rectify